Regulated work, handled like it
Collections is a regulated business. The controls are built into the platform, set to your policy, and visible to your compliance staff.
Contact rules are designed around FDCPA, TCPA and Regulation F requirements.
Contact rules
Contact-hour windows by time zone, limits on how often each person is contacted, and required disclosures — all set to your policy before the first message goes out.
Consent and opt-out
Texts go only to numbers your records show are okay to text. STOP and other opt-out requests are honored automatically and immediately. During setup, we register your texting with the wireless carriers under your organization's name.
Honest AI
The AI never claims to be a person. Ask it, and it says it's automated. Disputes, hardship and complaints go to a person.
Card payments
Card payments run through a PCI-compliant payment processor. Card numbers are never stored on our systems.
Data handling
The platform runs on Microsoft Azure cloud infrastructure. Access is limited to the people who work your accounts, and your data is used only to perform your contract.
Full audit trail
Every text, call recording, transcript, promise and payment is logged against the account — available to you for audits, disputes and complaints.
We're happy to walk your compliance, IT or legal staff through any of this. Get in touch →
See it on your accounts
Thirty minutes. We walk through real text conversations, the dashboard, and what a pilot on part of your past-due list would look like.